Privacy Policy

Welcome to YourLabSolved. Your privacy is critically important to us. This Privacy Policy explains how YourLabSolved ("Company," "we," "us," or "our") collects, uses, stores, and protects user data when you access or use our website, virtual science lab simulations, and related educational services (the "Services"). By using the Services to conduct interactive science experiments and generate lab reports, you agree to the collection and use of your information in accordance with this Privacy Policy.

We collect different types of data to provide and improve our Services for students conducting virtual science experiments and learning through interactive simulations. This includes:

2.1. Personal Information

Personal information that you voluntarily provide, or that is necessary for account creation and functionality, includes:

• Full name
• Email address
• Educational institution details (school name, grade level) - optional
• Username and account credentials
• Payment information (e.g., credit card details for subscription purchases)

2.2. Authentication & Access Data

We store authentication-related data to manage access to our virtual lab platform, including:

• User ID and account credentials
• Authentication tokens and session data
• Subscription keys and service status
• Account access history for security purposes

2.3. Usage Data

We collect information on how users interact with our Services when conducting virtual lab experiments, including:

• Time and date of access
• Simulation usage and experiment preferences
• Lab report generation activity
• Session duration and logout activities
• Types of experiments conducted (physics, chemistry, biology)

2.4. Device & Technical Information

To improve security and service performance, we collect:

• IP address and geographical location
• Browser type and version
• Operating system and device information
• Log data and error reports
• Browser performance metrics

We use the collected data to provide our virtual science lab simulation services and help students learn through interactive experiments effectively. Specifically, we use your information to:

• Authenticate and authorize users for accessing virtual lab simulations
• Provide, maintain, and enhance our educational Services
• Process transactions and manage subscription purchases
• Ensure compliance with applicable laws and terms of service
• Monitor and prevent unauthorized access, fraud, or abuse
• Improve the user experience through analytics and service adjustments
• Optimize our lab simulation features and report generation for better performance
• Provide customer support and technical assistance
• Develop new educational content and improve existing simulations

We do not sell or trade user data. However, we may share user information under the following circumstances:

4.1. With Third-Party Service Providers

We may share data with trusted third-party providers who assist in payment processing, authentication, hosting, and analytics. These providers are contractually obligated to protect your information and cannot use it for their own purposes.

4.2. Legal Compliance & Protection

We may disclose personal data if required by law, subpoena, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or enforce our Terms of Service
• Respond to legitimate requests from law enforcement

4.3. Business Transfers

If YourLabSolved undergoes a business transaction such as a merger, acquisition, or asset sale, user data may be transferred as part of that process. Users will be notified of any such changes.

4.4. Educational Institution Privacy

We do not share individual user data, experiment activity, or lab report content with educational institutions unless explicitly requested by the user. YourLabSolved operates as an independent educational tool and maintains strict confidentiality of user learning activities.

We retain user data only as long as necessary for legitimate business and legal purposes, or until users request deletion. Our security measures for protecting students who use our virtual science lab platform include:

• End-to-end encryption of sensitive data
• Strict access controls and authentication protocols
• Regular security audits and vulnerability assessments
• Secure data centers with physical and digital protections
• Automatic logout and session management
• Regular data backups and disaster recovery procedures

However, no method of electronic transmission or storage is 100% secure. While we implement industry-standard security measures, users should take precautions to protect their accounts and personal information, including using strong passwords and not sharing account credentials.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to your personal data and information about how we process it
• Correction: Request corrections to inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request restricted processing of certain types of data
• Objection: Object to certain types of data processing

To exercise your rights or if you have questions about your data, contact us at [email protected]. We will respond to valid requests within 30 days.

YourLabSolved does not knowingly collect personal data from children under the age of 13 without parental consent. Our virtual science lab platform is designed for students of all ages, including high school and college students. For users under 13, we require verified parental consent before account creation.

If we become aware that we have collected personal data from a child under 13 without verified parental consent, we will take immediate steps to delete that information. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected].

YourLabSolved operates primarily within the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and central database are located.

By using our Services, you consent to the transfer of your information to the United States. We implement appropriate safeguards to protect your personal data in accordance with applicable privacy laws and regulations.

We use cookies and similar tracking technologies to enhance your experience with our virtual science lab platform and to understand how students use our services to conduct experiments and learn. This includes:

• Essential Cookies: Required for basic functionality and security
• Performance Cookies: Help us understand how users interact with our lab simulations
• Preference Cookies: Remember your settings and customizations
• Analytics Cookies: Provide insights into usage patterns and service improvements

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our Services. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Changes take effect immediately upon posting on our website.

We will notify users of material changes through email, in-service notifications, or prominent notices on our website. Users should periodically review this page for updates. Continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

This Privacy Policy is governed by the laws of the State of Delaware, without regard to its conflict of law principles. Any disputes arising from this Privacy Policy or our data practices will be resolved exclusively in the courts located in New Castle County, Delaware.

Users agree to submit to the personal jurisdiction of these courts and waive any objection to venue. This provision ensures that all privacy-related disputes are resolved under a clear, consistent legal framework.